PROBLEM AND INCIDENT MANAGER

Neaktivní nabídka

Mám zájem

40000 - 70000 Kč

mzdové ohodnocení

Jihomoravský kraj

Do you want to work for the global IT department of one of the world’s largest building materials company? Are you interested in dynamically developing IT technologies? Do you like meeting people from different countries and cultures? We perceive every employee as an individual character highly focused on continual personal development with further carrier opportunities in the Czech Republic same as in other interesting regions all over the world. Our motto: Work hard but smart! We have vacancy into the new originate process team. We are looking for senior and highly motivated candidates for field of risk, incident, problem and change management. Team will be completely new setup and you will have great opportunity be part of it.

Pracovní náplň

Act as Process Owner, develop, maintain and communicate Problem and Incident control process.
Ensure proper understanding and effective use of the processes cross all IT teams worldwide.
Review the efficiency and effectiveness of the Problem management activities.
Responsible for execution of the process ensuring interfaces, target settings and process audits.
Make recommendations for and manage improvements relating to Problem Management.
Produce management information and reports.
Develop and maintain supporting tools - problem and error control systems.
Promote root-cause analysis methods to determine and resolve the cause of incident and events.
Perform proactive activities to detect and prevent future problems / incidents.
Carry - out proactive activities to detect and prevent future problems/incidents.
Create trend analysis, analyze data and log files.
In problem prevention supply workarounds or avoidance instructions, raise RFC if necessary.

Co požadujeme?

Secondary or university education.
Experience of process management.
Good understanding of the ITIL disciplines.
Good knowledge of English.
Practical experience of continuous improvement methods and techniques.
Good understanding of statistical and analytical principles and processes.
Skills in influencing and negotiation methods and techniques.
Broad technical skills in all aspects of IT, able to engage in technical discussions with 1st through to 3rd line support staff.
Good understanding of available and emerging IT technologies.
Ability to understand how the IT technology supports the business.

Co nabízíme?

Above average salary with generous bonus.
5 weeks holiday.
Insurance benefits.
Extensive training opportunities.
Mobile phone of your choice.
Notebook.
Every Monday breakfasts.
International business trips.
Perspective and stable job in fast growing company.
Friendly working environment in non-SSC environment.
Growth opportunities in IT area.

Další informace

Are you interested in this position? If so, send us your resume to e-mail address hykel@theones.cz.
We are looking forward to meeting you!

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