TECHNICAL SUPPORT TEAM LEAD

Pracovní náplň

• management of customer support team
  
• responsibility for all team ticket resolutions in agreed SLA
  
• resolution of more complex problems directly with customers
  
• monitoring of customer support goals
  
• taking part in projects to improve response times to customers
  

Co požadujeme?

• secondary/university degree in technical field
  
• English on advanced level
  
• experience with people management
  
• experience with technical support – system and network administration knowledge
  
• result and customer oriented approach
  
• strong communication, organizational and analytical skills
  

Co nabízíme?

• attractive salary with bonuses
  
• meal vouchers
  
• extra holiday
  
• contribution to leisure time activities and holidays
  
• contribution to pension and life insurance
  
• training and courses
  
• work in a successful international company