IT SERVICE DESK AGENT

Pracovní náplň

• Internal support of IT users.
  
• Processing of IT requests through tickets, e-mails and phone calls in the ITSM tool.
  
• Separate resolution of our users' problems.
  
• Maintenance of operational databases and knowledge documentation.
  
• Support for the introduction of new IT technologies.
  
• Cooperation on global IT projects.

Co požadujeme?

• High school/university education.
  
• Good communication skills in the the German language.
  
• Intermediate knowledge of the English language.
  
• Previous experience in service desk or second level support.
  
• Good communication skills, customer approach, ability to work in a team.
  
• Experience in ITIL and project management.
  
• Analytical thinking ability and willingness to learn new things.

Co nabízíme?

• Interesting work in an international but compact and friendly IT team.
  
• Interesting salary evaluation.
  
• Single shift operation (Monday-Friday) with a flexible approach to working hours.
  
• Home office.
  
• Annual premium.
  
• 5 weeks of vacation.
  
• Pension insurance.
  
• Meal vouchers.
  
• Company laptop and mobile phone.

Další informace