SERVICE DESK AGENT WITH GERMAN (50. - 55.000 CZK)

Pracovní náplň

• Responding to incoming calls, logging tickets for those, categorizing, prioritizing and troubleshooting or dispatching the issue to relevant resolution team as per working instructions.
  
• Monitoring incoming tickets (requests and incidents) and emails, categorizing, prioritizing and troubleshooting or dispatching to relevant resolution team as per working instructions.
  
• Ticket resolution based on working instructions as well as own level of independent knowledge and investigation where no known solution is available in internal knowledge base.
  
• Followup on tickets handled, communication with end-users or resolver teams to ensure correct resolution.
  
• Understanding and following ITIL best practices.
  
• Fullfilling relevant SLAs and KPIs.

Co požadujeme?

• 1 year Experience in IT support role or relevant higher education.
  
• Experience with remote troubleshooting and guiding users.
  
• High proficiency in German, communicative English.
  
• Good interpersonal and communication skills, customer focus.
  
• Strong analytical and problem-solving abilities.
  
• Willingness to learn and cooperate with others.

Co nabízíme?

• Meal voucher.
  
• Home office and just one day at office per week.
  
• 25 days of vacation.
  
• Cafeteria.
  
• Contribution to life and pension insurance.
  
• Parking place.
  
• Place of work: Brno

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