SERVICE DESK AGENT WITH GERMAN (40. - 45.000 CZK)

40000 - 45000 Kč

mzdové ohodnocení

Brno - město

Do you speak German and English? Would you like to apply your knowledge to interesting projects in a successful international company? Would you like to work from home and just one day at office per week? Do not miss this chance! A perspective company dealing with manufacturing and renewable materials is looking for a suitable candidate for the position: SERVICE DESK AGENT WITH GERMAN


Pracovní náplň

  • Responding to incoming calls, logging tickets for those, categorizing, prioritizing and troubleshooting or dispatching the issue to relevant resolution team as per working instructions.
  • Monitoring incoming tickets (requests and incidents) and emails, categorizing, prioritizing and troubleshooting or dispatching to relevant resolution team as per working instructions.
  • Ticket resolution based on working instructions as well as own level of independent knowledge and investigation where no known solution is available in internal knowledge base.
  • Followup on tickets handled, communication with end-users or resolver teams to ensure correct resolution.
  • Understanding and following ITIL best practices.
  • Fullfilling relevant SLAs and KPIs.

Co požadujeme?

  • 1 year Experience in IT support role or relevant higher education.
  • Experience with remote troubleshooting and guiding users.
  • High proficiency in German, communicative English.
  • Good interpersonal and communication skills, customer focus.
  • Strong analytical and problem-solving abilities.
  • Willingness to learn and cooperate with others.

Co nabízíme?

  • Meal voucher.
  • Home office and just one day at office per week.
  • 25 days of vacation.
  • Cafeteria.
  • Contribution to life and pension insurance.
  • Parking place.
  • Place of work: Brno

Další informace

Are you interested in this position? If so, send us your resume to e-mail address prace@acjobs.cz.
We are looking forward to meeting you!

Doporuč inzerát

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Kdo vám pomůže?

Petr Hykel
Executive Recruitment Consultant

+420775787062
prace@acjobs.cz
WhatsApp

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