CUSTOMER SERVICE CONSULTANT WITH GERMAN (31- 33 000 CZK)

Pracovní náplň

• You will gain a degree of technical competence and expertise on the scanning, mobile computing and printer families of products and (in the area of design, functionality, technical specifications).
  
• You will seek problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
  
• You will raise cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
  
• You will provide technical training (shadowing) for newcomers.
  
• You will achieve excellent result by balanced self-development of Technical skills, new products and producing training documents for other team members.

Co požadujeme?

• Interest in Technology and ability to learn and develop new skills
  
• Intermediate level of English (min. B2)
  
• German on advanced level (min C1) other European languages are a plus
  
• Strong problem solving skills and effective communication with customers in solving technical issues over the phone
  
• An autonomous, creative teammate in a multicultural environment
  
• Goal-oriented personality
  
• Good communication skills
  
  We will appreciate:
  
  
• Previous experience in Support Center/Helpdesk environment
  
• Networking and/or Wireless infrastructure skills
  
• Knowledge of mobile computing technologies and operating systems
  
• Knowledge of remote tools

Co nabízíme?

• 5 weeks of vacation
  
• 5 sick days and 2 volunteer days paid off
  
• Multisport card at a reduced price
  
• Meal contribution
  
• Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
  
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within all departments
  
• Annual bonuses based on financial results
  
• Yearly salary increases according to individual performance
  
• Employee referral bonus for bringing New Talent
  
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
  
• Life & Pension insurance contribution
  
• Company preschool (in Czech or in English)
  
• New modern and multifunctional workplace at Vlněna Office park in the city centre
  
• Discount at our partners (T-Mobile, Banks, HP, Dell, Microsoft Office)
  
  
• Place of work: Brno

Další informace