SERVICE DESK AGENT WITH GERMAN (23-35.000 KČ)

25000 - 35000 Kč

mzdové ohodnocení

Ostrava

Do you speak German and English? Would you like to apply your knowledge to interesting projects in a successful international company? Do not miss this chance! A perspective company dealing with manufacturing and renewable materials is looking for a suitable candidate for the position: SERVICE DESK AGENT WITH GERMAN (25-35.000 KČ)


Reagujte! Budete mezi prvními.

Pracovní náplň

  • Responding to incoming calls, logging tickets for those, categorizing, prioritizing and troubleshooting or dispatching the issue to relevant resolution team as per working instructions
  • Monitoring incoming tickets (requests and incidents) and emails, categorizing, prioritizing and troubleshooting or dispatching to relevant resolution team as per working instructions
  • Ticket resolution based on working instructions as well as own level of independent knowledge and investigation where no known solution is available in internal knowledge base
  • Followup on tickets handled, communication with end-users or resolver teams to ensure correct resolution
  • Understanding and following ITIL best practices
  • Fullfilling relevant SLAs and KPIs

Co požadujeme?

  • 1 year Experience in IT support role or relevant higher education
  • Experience with remote troubleshooting and guiding users
  • High proficiency in English and Czech, communicative German (both verbal and written)
  • Good interpersonal and communication skills, customer focus
  • Strong analytical and problem-solving abilities
  • Willingness to learn and cooperate with others

Co nabízíme?

  • Meal voucher
  • 25 days of vacation
  • Cafeteria (voucher 800 CZK/month)
  • Contribution to life and pension insurance
  • Parking place

  • Place of work: Ostrava

Další informace

Are you interested in this position? If so, send us your resume to e-mail address bs@acjobs.cz.
We are looking forward to meeting you!

Doporuč inzerát

Tento web je chráněn reCAPTCHA a platí zásady ochrany osobních údajů a podmínky služby Google.

Kdo vám pomůže?

Bc. Lucie Chodníčková
Project Consultant

+420773792660
bs@acjobs.cz
WhatsApp

Podobné inzeráty


Sdílet inzerát