SERVICE DESK AGENT WITH GERMAN (23-35.000 KČ)
25000 - 35000 Kč
Do you speak German and English? Would you like to apply your knowledge to interesting projects in a successful international company? Do not miss this chance! A perspective company dealing with manufacturing and renewable materials is looking for a suitable candidate for the position: SERVICE DESK AGENT WITH GERMAN (25-35.000 KČ)
- Responding to incoming calls, logging tickets for those, categorizing, prioritizing and troubleshooting or dispatching the issue to relevant resolution team as per working instructions
- Monitoring incoming tickets (requests and incidents) and emails, categorizing, prioritizing and troubleshooting or dispatching to relevant resolution team as per working instructions
- Ticket resolution based on working instructions as well as own level of independent knowledge and investigation where no known solution is available in internal knowledge base
- Followup on tickets handled, communication with end-users or resolver teams to ensure correct resolution
- Understanding and following ITIL best practices
- Fullfilling relevant SLAs and KPIs
- 1 year Experience in IT support role or relevant higher education
- Experience with remote troubleshooting and guiding users
- High proficiency in English and Czech, communicative German (both verbal and written)
- Good interpersonal and communication skills, customer focus
- Strong analytical and problem-solving abilities
- Willingness to learn and cooperate with others
- Meal voucher
- 25 days of vacation
- Cafeteria (voucher 800 CZK/month)
- Contribution to life and pension insurance
- Parking place
Are you interested in this position? If so, send us your resume to e-mail address email@example.com.
We are looking forward to meeting you!
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