SERVICE DESK AGENT WITH GERMAN (23-35.000 KČ)

Pracovní náplň

• Responding to incoming calls, logging tickets for those, categorizing, prioritizing and troubleshooting or dispatching the issue to relevant resolution team as per working instructions
  
• Monitoring incoming tickets (requests and incidents) and emails, categorizing, prioritizing and troubleshooting or dispatching to relevant resolution team as per working instructions
  
• Ticket resolution based on working instructions as well as own level of independent knowledge and investigation where no known solution is available in internal knowledge base
  
• Followup on tickets handled, communication with end-users or resolver teams to ensure correct resolution
  
• Understanding and following ITIL best practices
  
• Fullfilling relevant SLAs and KPIs

Co požadujeme?

• 1 year Experience in IT support role or relevant higher education
  
• Experience with remote troubleshooting and guiding users
  
• High proficiency in English and Czech, communicative German (both verbal and written)
  
• Good interpersonal and communication skills, customer focus
  
• Strong analytical and problem-solving abilities
  
• Willingness to learn and cooperate with others

Co nabízíme?

• Meal voucher
  
• 25 days of vacation
  
• Cafeteria (voucher 800 CZK/month)
  
• Contribution to life and pension insurance
  
• Parking place
  
  
• Place of work: Ostrava

Další informace