45000 - 55000 Kč
Would you like to be responsible for execution of agreed processes within IT following the ITIL methodology? Do you want to work with a big numbers of data? Are you interested in cooperate with colleagues abroad? If you answer is yes, then the vacancy is right for you! International company with modern office and pleasant working environment searching for candidates for:
- Act as Process Subject Matter Expert, help to develop, maintain and communicate processes in your responsibility.
- Ensure proper understanding and effective use of the processes cross all IT teams worldwide.
- Document the processes, review them regularly and update when necessary.
- Educate users in IT departments around the globe and prepare education materials, incl. SOPs (Working instructions) and video trainings.
- Review the efficiency and effectiveness of the process related activities and run corrective actions.
- Cooperate with team maintaining supporting tools – ticketing tool, CMDB, etc. Provide requirements or process and help to implement its key aspects into tools.
- Collect feedback from users and make sure processes are understandable
- Create trend analysis, analyze data and interpret results on regular basis
- Responsible for execution of the process ensuring interfaces, target settings and process audits.
- Secondary or university education.
- Experience with process management.
- Good understanding of the ITIL disciplines.
- Good knowledge of English.
- Practical experience of continuous improvement methods and techniques.
- Good understanding of statistical and analytical principles and processes.
- Skills in influencing and negotiation methods and techniques.
- Broad technical skills in all aspects of IT, able to engage in technical discussions with 1st through to 3rd line support staff.
- Ability to understand how the IT technology supports the business.
- 5 weeks of vacation.
- Meal vouchers.
- Mobile phone.
- Company laptop.
- Pension insurance.
- Language courses.
- International business trips.
- Training opportunities (technical, soft-skills).
- Career growth possibilities.
- Friendly working environment.
- Teambuilding and company events.
- Modern workplace.
Are you interested in this position? If so, send us your resume to e-mail address email@example.com.
We are looking forward to meeting you!
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