PROCESS MANAGER

Pracovní náplň

• Designing, implementing and improving a set of defined, managed and finally optimized processes.
  
• The reduction of the long-term costs of the IT service provision.
  
• The assurance and increase of quality of the work results and processes within the IT Organization.
  
• Meeting the current and future needs of the Business and its Customers.
  
• Establishment and provision of methods and tools for IT Process Management.
  
• Definition of overall methods, standards and guidelines.
  
• Preparation and further development of the IT process model and map.
  
• Maintenance and further development of IT processes.
  
• Documentation of the IT processes.
  
• Preparation of process communication and process trainings; establishment of an effective education
• system.
  
• Deduction of process ratios (KPIs & KGIs) and establishment of the IT ScoreCard.
  
• Support IT Management in implementation of the processes in their departments.
  
• Analysis of processes (per process step and also holistically).
  
• Work on process harmonization across all IT departments, both, Group and local.
  
• Regular execution of process reviews and development of optimization and improvement proposals.
  

Co požadujeme?

• Secondary or University education in the fields of computer science, engineering.
  
• Working experience of minimum 5 years in the information technology (IT) sector.
  
• Very good English language skills, German and/or French language skills are an advantage.
  
• Experience in design, implementation and optimization of processes.
  
• Experience in Business Process Modelling (BPMN) and process monitoring.
  
• Experience in establishing KPI reporting & ScoreCards.
  
• Familiar with CMMI-SVC concepts (Capability Maturity Model Integration for Services).
  
• ITIL Service Manager (v2) or ITIL Expert (v3) certification.
  
• Practical knowledge in IT Service Management (ITSM) and ITIL.
  
• PRINCE2 foundation is an advantage.
  
• Excellent communication skills (to all levels from blue collar worker to CEO).
  

Co nabízíme?

• Above average salary with generous bonus
  
• 5 weeks annual leave
  
• Career development opportunities
  
• Internal language courses
  
• Insurance benefits
  
• Extensive training opportunities, certifications
  
• Mobile phone of your choice, a notebook
  
• Breakfasts Every Monday
  
• International business trips
  
• Perspective and stable job in fast growing company
  
• Friendly working environment
  

Další informace